Refund and Returns Policy

At SelahVStore, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free refund and returns process under the following conditions:

1. Returns

  • You may return any item within 30 days of receiving your order.
  • All returned items must be in new, unused, and resellable condition with all original packaging, tags, and accessories intact.
  • Please note that watches with personalized engravings, or those that have been used, cannot be returned.

2. Refunds

  • Once we receive and inspect your returned item, we will process your refund within 7–10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping costs are non-refundable, and customers are responsible for the return shipping charges unless the item is defective or damaged.

3. Exchanges

  • If you’d like to exchange an item for a different size or color, please contact our customer service team, and we’ll guide you through the process.
  • Exchanges are subject to availability and will be processed as a new order.

4. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately. We will offer a full refund, replacement, or repair depending on the situation.

5. How to Return an Item

  • To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return.
  • Our team will provide you with instructions and the necessary return authorization.

We aim to make the returns process as simple as possible. If you have any questions or need assistance, our customer support team is here to help!